Sales people who cannot articulate the benefits of your product or service?
Customer service employees who cannot respond clearly to customers’ complaints?
Staff members who have to meet or call each other for clarification of memos and emails?
Highly paid professionals who cannot verbally demonstrate their value to the client?
Poorly written policies and procedures that may create safety hazards and legal liability?
Make sure that every document reflects well on your firm: Schedule writing training today.
Don't wait for your readers to find your mistakes. Grammar, punctuation, sentence structure, organization, flow – we take care of everything.Should you have your document professionally edited?
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Succeed by writing clearly
Elizabeth Danziger, founder of Worktalk Communications Consulting, enables people to achieve success through better writing. Improved writing means greater productivity, better customer service, quicker adoption of internal initiatives, fewer misunderstandings, faster completion of key work, and enhanced relationships.
Cut your writing time in half by using the simple, time-tested techniques of Get to the Point! You'll accomplish more and your readers will understand your ideas the first time they read them. You will save time and advance your career by getting to the point … no more follow-up phone calls and memos because people didn't understand what you wrote. No more doubts about the quality of your writing.
A senior executive was an excellent writer and editor; he found it necessary to intensively revise every key document that went out. His time-consuming edits were creating a bottleneck, in addition to generating resentment from the people who were doing the writing. The CEO finally intervened and told the executive to cut back on his editing or face the consequences.
She analyzed dozens of documents and emails so that she could see the patterns of writing errors and the situations to which the executive was responding. She met with all the main players and coached them about the process of editing and being edited. She was then hired to edit key documents before they were sent to the senior executive. She led several customized writing trainings for the staff members who were writing key documents.
The senior executive told the head of human resources that he no longer felt the need to edit as he had in the past. The editing job is handled. The first drafts of the staff members were substantially better than they had been before. Less conflict, less stress, and a better final product. Worktalk’s consulting, coaching, editing, and training expertise transformed a painful situation into a productive one.
© Elizabeth Danziger * WorkTalk™, Writamins™